Advice and answers from the Acedeck Team

Different series of skateboards have distinct features and purposes. For example, the Ares series is suitable for riders seeking extreme speed, the Nyx series is suitable for off-road riding, and the Nomad series is suitable for light off-road use. The Stella series is more geared towards daily commuting and leisure riding.

Our official standard range testing is conducted with a rider weight of 65kg. The range may fluctuate by around 2.5% for every 5kg increase or decrease in rider weight. Keep in mind that range is also influenced by driving habits and terrain.

When designing our skateboards, we take into account various factors, including motor, battery, and control system integration. Even with different motor sizes, we optimize the system to achieve the best performance and stability.

Yes, the Ares X1 belt drive version can be upgraded to the gear drive version. You can purchase the gear drive kit  and follow the instructions of tutorial for the replacement.

We are constantly innovating, and future product configurations may vary. However, specific product plans and features will be officially announced.

Our boards feature an IP65 waterproof rating, which means they can be used in light rain conditions. However, we recommend avoiding riding in heavy rain to protect the board, as it is a sophisticated high-end electrical device.

Yes, you can replace the pulley based on your preferences. Our boards typically come with standard gear ratios, but you can choose different gear ratios for the pulley to adjust acceleration and top speed. All belt drive products can have their pulleys replaced. Please refer to the Compare page for specific compatible gear ratios. Keep in mind that you'll need to match different inner bearing diameters to the outer diameters of various axle shafts.

You can find information about compatible tire sizes on the Compare page . Larger tires generally offer better shock absorption and off-road performance, but they may affect agility.

You can find information about compatible tire sizes on the Compare page. Larger tires generally offer better shock absorption and off-road performance, but they may affect agility.

When designing our skateboards, we take into account various factors, including motor, battery, and control system integration. Even with different motor sizes, we optimize the system to achieve the best performance and stability.

Different series of skateboards have distinct features and purposes. For example, the Ares series is suitable for riders seeking extreme speed, the Nyx series is suitable for off-road riding, and the Nomad series is suitable for light off-road use. The Stella series is more geared towards daily commuting and leisure riding.

If you've chosen sea freight as your shipping method, your skateboard will be transported by ship from China to your country. During this phase, there won't be any real-time logistics updates available due to the lack of tracking systems in place. Subsequently, your skateboard will go through customs clearance in your destination country, and once the clearance process is completed, it will be handed over to a local courier company. At that point, you'll start receiving updated tracking information. Please note that this shipping method may have a longer delivery time, so we appreciate your patience.

 

If you've chosen domestic delivery, your board will be dispatched within 1-2 business days. Once you receive the tracking number, it means we've handed your skateboard over to the courier. Occasionally, couriers may experience delays due to high shipment volumes, so if the tracking information doesn't update for a few days, don't be surprised. You can check again in 1-2 days.

 

 If you opt for air shipping, your board will depart from China by air and undergo customs clearance in the destination country. Once clearance is complete, it will be handed over to the courier company, and you'll receive a tracking number to monitor its progress.

1. Customs Inspection
Due to varying import policies for electric skateboards in different countries, customs authorities inspect and verify shipments upon arrival to ensure the authenticity of imported goods. If your skateboard undergoes inspection, it may take some time in the destination country. Please don't worry; we'll continuously monitor the status of your shipment."

2. Address Errors
When we hand over your skateboard to the courier company, your address information is synchronized with their system. Occasionally, errors like incomplete addresses or postal code mismatches may occur during the copying process. No need to worry; if such incidents happen, we will promptly contact the courier company to rectify or complete the address, ensuring precise delivery."

3. Port Congestion
After arriving at the port or railway station, shipments may encounter delays due to adverse weather conditions, peak e-commerce seasons, or labor strikes. Insufficient manpower or lack of operations can result in goods piling up at the port without processing, causing delivery delays. Please don't be surprised; once the port or railway station resumes normal operations, your shipment will be handled promptly. We'll expedite the delivery process."

4. Warehouse Overflow
During events like Black Friday or other shopping festivals, courier companies and warehouses experience a surge in order volumes, leading to warehouse overflow. This may slow down the processing time for goods. If your tracking number doesn't show any changes within the expected shipping time, consider checking back in 1-2 days."

5. Lost Shipments
① In-Transit Loss: 
As we operate international shipping, goods pass through multiple checkpoints such as customs, ports, port warehouses, courier warehouses, and courier stations. Due to the high volume of shipments, some may be inadvertently missed, resulting in extended delays and potential losses. In such cases, we conduct a thorough investigation until the matter is resolved. Rest assured, we will provide a satisfactory response.
② Logistics Showing as Delivered, But No Receipt: 
When selecting our courier services, we often opt for a "face-to-face" delivery option, which requires the courier to contact you before delivery. Please keep an eye on your phone, SMS, and email for delivery information. If the tracking shows delivery but you haven't received the goods, contact us and the courier company promptly to inquire if the goods were left at a specific location or received by a family member or neighbor.

Model	Package Size(cm)			Weight(kg)	Volume(m³）
	Length	Width	Height
Nyx Z1	110	51	30	31	0.17
Nyx Z1 Street	108	47	28	26	0.14
Ares X1 Belt Drive-2WD	127	48	24	23	0.15
Ares X1 Belt Drive-4WD	127	48	24	26	0.15
Ares X1 Gear Drive	109	41	21	24.5	0.09
Ares X3	109	40	20	20	0.09
Nomad N1 Belt Drive	116	40	22	21.5	0.10
Nomad N1 Gear Drive-14S3P	116	40	22	23.01	0.10
Nomad N1 Gear Drive-14S4P	116	40	22	23.25	0.10
Stella S1	97	35	20	13.35	0.07
Stella S3	109	41	21	13.9	0.09
Stella S1	90	38	23	13.5	0.08

Our official standard range testing is conducted with a rider weight of 65kg. The range may fluctuate by around 2.5% for every 5kg increase or decrease in rider weight. Keep in mind that range is also influenced by driving habits and terrain.

Contact our Customer Care team and capture your issue on video. Our dedicated and enthusiastic support staff are here to assist you with efficient diagnosis and resolution, ensuring the highest level of professionalism

Contact our Customer Care team and send clear pictures showing the problem. Our after-sales staff will help you solve the problem smoothly with the most enthusiastic attitude.

Press the Function button 8 times to enter the second level of Advanced Settings. You can rotate the scroll wheel to switch between the options; Press the On/Off button to save the setting.

Find option 9: motor direction. Switch cw/ccw by scrolling the wheel.

Once the message "please set free the thumb wheel" appears, press the function button four times in a row.

There is no need to check! All firmware has been adapted before leaving the factory, and we'll inform you if a firmware upgrade is needed.

1. Press and hold the power button on the remote control to turn on it. Select 2WD.
2. Press and hold the power button of the board, and the power indicator light will flash.
3. The pairing interface is displayed on the remote control screen. Wait for about 10 seconds and the REMOTE PAIRED OK prompt appears.
4. Then jump to the parameter setting interface:
1)Speed unit: KPH/MPH
2)Motor type: choose Belt(both belt drive and gear drive board choose Belt)
3)Wheel diameter: Choose the wheel size you apply on your board via the remote control wheel. 
4)Drive ratio: 4.3
5)Motor pole pairs: 7
6)Brake level: 99%/100%

Acedeck offers a 1-year warranty for the Mechanical components of our boards, including the deck and truck, and a 6-month warranty for the electrical components, including (1) Hub (2)Motor (3) ESC (4) Battery (5) Remote (6) Charger.

If you need any help or a repair after this time, we’re here and can fix your board for you. Simply get in touch with us via Facebook or Email

For more information about Warranty Policy, click here

Prepare: Clean rag or paper towel, Gloves, Soft bristle brush or old toothbrush, and Scraper or plastic spatulaUse a rag or paper towel to remove dust and impurities from the gears.

Open the grease box and use a scraper or plastic shovel to take out an appropriate amount of grease. Apply evenly to each tooth surface of the gears. Gently turn the gear to make sure the grease is evenly distributed. Just make sure the grease covers the gears well, but don't overdo it.

To avoid damaging the wheel or the axle, it's important not to overtighten the nut when changing wheels. Tighten it firmly, but not excessively - a good rule of thumb is to stop tightening when the nut feels snug, and then turn it back half a turn.

The inner tubes and tires of Nyx Z1 and Ares X1 are common, but the wheel hubs are different and cannot be used commonly.

The battery can withstand temperatures as low as -20°C. Simply perform a battery check every two months and ensure it's charged to 60-80% capacity.

1. Customs Inspection
Due to varying import policies for electric skateboards in different countries, customs authorities inspect and verify shipments upon arrival to ensure the authenticity of imported goods. If your skateboard undergoes inspection, it may take some time in the destination country. Please don't worry; we'll continuously monitor the status of your shipment.

2. Address Errors
When we hand over your skateboard to the courier company, your address information is synchronized with their system. Occasionally, errors like incomplete addresses or postal code mismatches may occur during the copying process. No need to worry; if such incidents happen, we will promptly contact the courier company to rectify or complete the address, ensuring precise delivery.

3. Port Congestion
After arriving at the port or railway station, shipments may encounter delays due to adverse weather conditions, peak e-commerce seasons, or labor strikes. Insufficient manpower or lack of operations can result in goods piling up at the port without processing, causing delivery delays. Please don't be surprised; once the port or railway station resumes normal operations, your shipment will be handled promptly. We'll expedite the delivery process.

4. Warehouse Overflow
During events like Black Friday or other shopping festivals, courier companies, and warehouses experience a surge in order volumes, leading to warehouse overflow. This may slow down the processing time for goods. If your tracking number doesn't show any changes within the expected shipping time, consider checking back in 1-2 days.

5. Lost Shipments
① In-Transit Loss:
As we operate international shipping, goods pass through multiple checkpoints such as customs, ports, port warehouses, courier warehouses, and courier stations. Due to the high volume of shipments, some may be inadvertently missed, resulting in extended delays and potential losses. In such cases, we conduct a thorough investigation until the matter is resolved. Rest assured, we will provide a satisfactory response
② Logistics Showing as Delivered, But No Receipt:
When selecting our courier services, we often opt for a "face-to-face" delivery option, which requires the courier to contact you before delivery. Please keep an eye on your phone, SMS, and email for delivery information. If the tracking shows delivery but you haven't received the goods, contact us and the courier company promptly to inquire if the goods were left at a specific location or received by a family member or neighbor.

By becoming our retailer or distributor, you will gain access to Acedeck's high-quality products and our excellent services. We are committed to continuously assisting you in ensuring your success. Furthermore, we firmly believe that with your support, Acedeck will also achieve even greater success.Click here to contact us. 

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Our boards feature an IP65 waterproof rating, which means they can be used in light rain conditions. However, we recommend avoiding riding in heavy rain to protect the board, as it is a sophisticated high-end electrical device.

Yes, you can replace the pulley based on your preferences. Our boards typically come with standard gear ratios, but you can choose different gear ratios for the pulley to adjust acceleration and top speed. All belt drive products can have their pulleys replaced. Please refer to the Compare page for specific compatible gear ratios. Keep in mind that you'll need to match different inner bearing diameters to the outer diameters of various axle shafts.

When designing our skateboards, we take into account various factors, including motor, battery, and control system integration. Even with different motor sizes, we optimize the system to achieve the best performance and stability.

You can find information about different bushing hardness levels on the Compare page . Bushing hardness affects the skateboard's steering flexibility and stability. Harder bushings are suitable for high-speed and stable riding, while softer bushings are suitable for agile maneuvering and steering.

Our official standard range testing is conducted with a rider weight of 65kg. The range may fluctuate by around 2.5% for every 5kg increase or decrease in rider weight. Keep in mind that range is also influenced by driving habits and terrain.

Contact Us

Yes, the Ares X1 belt drive version can be upgraded to the gear drive version. You can purchase the gear drive kit  and follow the instructions of tutorial for the replacement.

Yes, you can replace the pulley based on your preferences. Our boards typically come with standard gear ratios, but you can choose different gear ratios for the pulley to adjust acceleration and top speed. All belt drive products can have their pulleys replaced. Please refer to the Compare page for specific compatible gear ratios. Keep in mind that you'll need to match different inner bearing diameters to the outer diameters of various axle shafts.

You can find information about compatible tire sizes on the Compare page . Larger tires generally offer better shock absorption and off-road performance, but they may affect agility.

You can find information about different bushing hardness levels on the Compare page . Bushing hardness affects the skateboard's steering flexibility and stability. Harder bushings are suitable for high-speed and stable riding, while softer bushings are suitable for agile maneuvering and steering.

PrepareClean rag or paper towel,Gloves,Soft bristle brush or old toothbrush and Scraper or plastic spatulaUse a rag or paper towel to remove dust and impurities from the gears.Open the grease box and use a scraper or plastic shovel to take out an appropriate amount of grease.Apply evenly to each tooth surface of the gears. Gently turn the gear to make sure the grease is evenly distributed. Just make sure the grease covers the gears well, but don't overdo it.

To avoid damaging the wheel or the axle, it's important not to overtighten the nut when changing wheels. Tighten it firmly, but not excessively - a good rule of thumb is to stop tightening when the nut feels snug, and then turn it back half a turn.

The inner tubes and tires of Nyx Z1 and Ares X1 are common, but the wheel hubs are different and cannot be used commonly.

The battery can withstand temperatures as low as -20°C. Simply perform a battery check every two months and ensure it's charged to 60-80% capacity.