Warranty and Paid Extended Warranty Policy

Coverage

Acedeck provides the following warranty coverage:

• Mechanical Components (Deck, Truck): 1-year warranty
• Electrical Components (Hub Motor, Belt Motor, ESC, Battery, Remote, Charger): 6-month warranty

Consumable Parts such as wheels, bearings, belts, bash guards and other protections, all lights installed on the board, and grip tape are not covered under warranty.

Consumable Components are not covered throughout the warranty period.
To process any warranty claim, photos or test videos are required to verify the issue.

If a customer has already been refunded the purchase price, Acedeck will not repair or replace the product.

Delivery cost for warranty returns

• Customers are responsible for shipping costs associated with warranty returns and replacements.
  
  

Additional Notes

• Warranty coverage applies only to the original purchaser of a brand-new complete board purchased from the Acedeck Official Website (https://acedeckboards.com/). 
  Boards that have been sold or transferred to a new owner are no longer eligible for warranty services.
  
• Due to the high cost of international shipping and import, returns for delivered boards are not accepted.

• The warranty covers individual defective parts only — not the replacement of the entire board.

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Product Protection Plan

Thank you for shopping with us! To enhance your user experience and with intention to protect your investment, we have partnered with a protection plan provider (Xcotton who partners with AIG) to offer product protection services. Below are details regarding the Product Protection Plan:

1. Product Protection Plan Service Explanation

We offer optional protections for products you purchase in our stores. This protection plan is provided through a collaboration between our stores and a third-party protection plan provider. Once you purchase the protection plan, your product will be covered by protection plan for a specified period beyond the manufacturer’s warranty.

 

2. Protection Plan Coverage

The protection plan specifically covers the following (please refer to the Protection Plan’s Terms and Conditions for details):

·Malfunctions during normal use

·Accidental damage

·Other coverage specified by the protection plan

 

3. Protection Plan Cost

The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.

 

4. Protection Plan Enrollment and Activation

You may enroll in the plan together with the purchase of our products. Once the protection plan is purchased, you will receive an confirmation email advising details of the protection plan. The coverage will become effective on the day your product is shipped. The coverage period begins from the date you purchase the product.

 

5. Claims Process

If you experience an issue covered by the protection plan, you can contact the resolution center through the link on your confirmation email. Follow the instructions on the link and Xcotton’s claims specialist will guide you through the process. Our store will provide assistance as needed.

 

7. Returns and Protection Plans

If you decide to return or exchange a product after purchasing the protection plan, please notify us promptly. The protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.

 

8. Disclaimer

The product protection plan cover and services are provided by a third-party protection plan provider and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services.  Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.

 

9. Contact Information

For any inquiries regarding the protection plan, please contact our customer service:

Email: service@acedeckboards.com

Email: support@xcottons.com

Thank you for your understanding and support. We hope you enjoy your shopping experience!

 

10. Cancellation

You may cancel this Plan for any reason at any time within forty-five (45) days of the date of the Plan purchase (as shown on the Purchase Confirmation).

If You request cancellation within sixty (60) days of the date of the Plan purchase (as shown on the Purchase Confirmation), and no claim has been made under the Plan, You will receive a 100% refund of the Plan Price. For any other cancellation request, You will receive a pro rata refund (based on the lapsed Coverage Term) of the Plan Price, less the costs of claims under this Plan, and less an administrative fee not to exceed the cost of the Plan or $50, whichever is less.

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You are responsible for caring for your Acedeck boards

To maximize the life and performance of your board:

• Avoid riding it in rain, mud, or other damp conditions.
• After use, wipe the surface clean and dry. Store the board in a dry, cool place.
• Do not use any chemicals or solvents to clean the board.
• Do not store the board in humid conditions.
• Keep the board away from open flames, high temperatures, flammable, or explosive materials.
• Although our bearings feature enhanced sealing, they may still corrode after prolonged water exposure, potentially causing noise without affecting functionality.
• Charge the remote control and board battery promptly when low to prevent battery damage.
• If you do not plan to use the board for a long time, please store the charging pad separately and recharge it at least once a month (ensure the battery is charged to above 30% each time). The battery can potentially be damaged if the level is below 30% for too long.