Shipping & Paid Shipping Protection Plan

Pre-order Products

Please note that products marked with a 'Pre-order' label are either still in production or en route from our factory in China to warehouses in each country. The door-to-door shipping time will only begin once the products leave the factory, so please expect a longer waiting time. You can upgrade to air shipping (By Air) for faster delivery! See the estimated timeline below for delivery based on your shipping country.

Available Now

If a product is marked as 'Available Now,' it means that it is currently in stock at one of our local warehouses, so you can expect a shorter shipping time.

Estimated Delivery time = Order Processing & Dispatch + Shipping Time (depends on shipping destination)

Order Processing & Dispatch: 48 hours (2 working days）
Depends on where the package is being shipped from and to. The estimated shipping time can be found below

Please note that the below times do not include the processing and packing of your order. If you place an order on a Friday, weekend or public holiday, it will take longer to dispatch it to you.

Please note: cost includes shipping, taxes & duties. The package is exceptionally long and tall which results in a relatively higher shipping cost.

Domestic delivery will only begin after the local warehouses are in stock.

United States

By Air (12-15 Days)
By Sea (35-40 Days)
Domestic Delivery (2-7 Days after product reaches your local warehouse)

Europe

Luxembourg, Germany, France, Belgium, Denmark, Netherlands, Italy, Slovenia, Czech Republic, Poland, Croatia, Slovakia, Bulgaria, Estonia, Latvia, Hungary, Lithuania, Finland, Austria, Sweden, Spain, Greece, Portugal, Romania, Ireland

By Air (12-15 Days)
By Land (50-60 Days)
Domestic Delivery (1-7 Days after product reaches your local warehouse)

United Kingdom, Norway, Switzerland

By Air (18-20 Days)
By Sea (60-65 Days)

Australia

By Air (15-18 Day)
By Sea (50-60 Day)

Canada

You can shop locally at our official Canadian website for faster domestic delivery and post sale service.

For products that are not in stock in Canada, the shipping options are below:

By Air (12-20 Day)
By Sea (50-70 Day)
Domestic Delivery (5-8 Days after product reaches your local warehouse)

Asia

Indonesia, Thailand, Malaysia, Singapore, Vietnam, Cambodia, Philippines, Japan

By Air (7-30 Day)

China

Hong Kong, Macau and Taiwan

Express Delivery* (3-7 Day)

United Arab Emirates

Abu Dhabi, Sharjah, Dubai, Ajman, Fujairah, Umm Al Quwain, Ras Al Khaimah

By Air (15-20 Day)

New Zealand

By Sea (50-60 Day)

If you are from other Regions, please email service@acedeckboards.com for more information.

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Shipping Protection Plan

We’ve teamed up with trusted partners to offer shipping protection—so your order is covered if something goes wrong. Just reach out to Xcotton if you need help. Full policy details below.

1.What’s covered by this plan?

ü Package lost in transit

ü Package stolen or missing after delivery

ü Package damaged in transit

ü Delay in delivery

2.How to add protection

During checkout, you will have the option to add Shipping Protection to your order. By selecting this service, the protection fee will be automatically included in your total payment.

Please note:

· This protection is applied per order.

· It only covers products purchased within the corresponding order.

· The service cannot be added after order completion.

· Shippring Protection cannot be cancelled once parcel shipped.

3.To report an issue

Upon successful enrollment in the protection plan, a confirmation email containing the following will be automatically dispatched:

· Service contract reference number

· Step-by-step claims guide

· Official claims procedure documentation

Filing Claims with Xcotton

In the event of parcel loss or transit damage, immediately initiate the claims process clicking HERE

If you have any questions, please feel free to reach out to our customer support team by email support@xcottons.com.

4.Liability Statement

When you purchase protection, coverage for shipping loss or damage is provided by Xcotton. We’ll gladly assist by sharing claim info, but Xcotton manages the claims process directly.

5. Helpful Reminders
Double-check your shipping info: Make sure your address and contact details are correct at checkout. Inaccurate info could lead to delivery issues or affect your ability to file a claim.

Inspect your order ASAP: Once your package arrives, check it right away. If there’s any damage or problem, email us at support@xcottons.com as soon as possible to begin the claims process.